We’ll never take our vehicles
anywhere else, ever! You guys are great. Friendly, knowledgeable;
professional, efficient, 1st class all around. – Sam &
Kathleen P.
Dear Mr. Fowle,
In this day and age when most
people feel the need to complain instead of compliment, I feel
compelled to do the latter.
I visited your repair facility
today to see if my vehicle was in need of new brakes. I spoke with
Craig who was by far the most courteous, friendly, and personable
individual who I have ever dealt with in a service capacity. He did
inform me that I indeed needed new brakes, explained what exactly
needed to be done, and offered to give me the loaner vehicle since
the repair would take the better part of the day. He even removed a
car seat from my car (which I needed to use in the afternoon) and
placed it in the loaner for me.
When my car was finished being
repaired, I received a call from Brittany who was kind enough to
fill out a credit application for me over the phone so that it would
save time when I came to pick up my car. She is always extremely
pleasant and knowledgeable and a pleasure to work with.
You should be extremely proud
to have such individuals in your employ and I would hope that you
would please share this note with them so that they are aware that
their work does not go unnoticed.
Sincerely,
Bonnie S.
May 9, 2011
I was pleasantly surprised at how I was treated at your shop. Not
only was I greeted by Brittany in a welcoming way but the gentleman
who checked my car was also very polite, To my surprise, they did
not try to sell me brakes that I am not in need of at this time and
they rotated my tires at no cost!!!! Wow! My car was left at the
door for me and it all took place in under a half an hour! I cannot
believe this service and honesty! I am used to men trying to "pull
the wool over my eyes" when it comes to auto repairs. This approach
was refreshing and I have already told friends about this place.
When I do need brakes, you will definitely have my business!!! -
Joanne U.
of Willoughby Hills
Good Lord
Brittany - the service you folks provide is fabulous. And you can
quote me on that.
I hope you had a
nice Thanksgiving. On to the next holiday. -Audrey
the service was superb and the
work done properly. Please tell Mr. Fowle that "he's doing it
right" and Merry Christmas to the entire staff. -Don P of Highland Heights Ohio
I’ve lost
track of how long I’ve been coming to Willoughby Hills Auto Repair,
but it certainly must be approaching 10 years. I have enjoyed
interacting with Craig & Brittany, who have always been courteous
and prompt. In my mind, it is as simple as this comment—
“My confidence in Willoughby Hills Auto Repair is such that I
cannot, unfortunately, refer enough new customers to John Fowle &
his staff.”
Kind regards, -Joe H. of Cleveland Ohio
You guys have
done your usual good work. I hate to take great service for granted
but with you it is the norm. It is the standard by which all others
are measured against. I would recommend you to any and all my
friends. My 2002 Jeep runs like new so the investment in your
services has more than paid for itself. I can trust that the work
will be done right and the price will be reasonable. It is a
pleasure doing business with you. -Patrick B of
Willoughby Hills, Ohio
My SRX is riding so much
greater. Much smoother! So much more the "Cadillac" ride that I
expected with new tires and everything. The mistake that was made
with my new tires created a very expensive correction (tie rod &
realignment) for your company, but I THANK YOU for honoring your
commitment to excellence. It is so good to know that we have
Willoughby Hills Auto Repair on our side for our future auto repair
and maintenance of all our autos..
Sincerely, -Janet K of
Eastlake Ohio
JOHN....I happened into your shop
almost by accident. I have to say, while my repair was very minor, i
couldn't have been happier with my service. From the way your
receptionist presented herself (total professional), to the quick
fix of my front light, everything was fantastic. In the future,
although I live far away, i would consider coming back to your shop.
The muffin and candy bars were also a nice touch. Thanks again. -Pete
G of Cleveland Ohio
Your kindness was very touching
and unexpected when I was in on Friday. I want to let you know how
much that meant to me.
Thanks again, -Patt M. of
Willoughby Ohio
Thanks John as
always everyone on your team did a wonderful job!
-Melissa K. of Gates Mills, Ohio
"My
overall feeling is that the employees do want to provide
professional work and for customers to know their satisfaction and
treatment is important.
The
Cleanliness of the whole public and work areas also impressed me. I
think it reflects the vision of WHAR - (great service, great
people).
One
benefit is knowing that the staff will do their best to see that
repairs are done properly and I will be treated fairly. - -Gerald of
Euclid
"Since
having Willoughby Hills Auto Repair service my car, I have been
very pleased with the service, repairs and warranty. More
importantly, I am very impressed with the integrity, honesty and
customer care shown by this facility. I have recommended them to
my family and friends. They are uniquely honest and skillful and I
would not entrust my car to any other service facility.
-Bob & Carolyn P - Willoughby Hills
"Superior
Service! I usually do my own repairs. The service and quality of
work was done far beyond my expectations! I am pleased about my
decision to have work done at Willoughby Hills Auto Repair"
-D.G.
"Only
regular maintenance has kept the engine and tranmission operating
like new on my 1993 Pontiac Bonneville." -Joe 'Red' -
Mentor Ohio
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